At [Citygoods], we strive to ensure that your shopping experience is as convenient and satisfying as possible. We understand that sometimes things don’t go as planned, and we want to make sure you are confident and satisfied with your purchases. This Refund and Returns Policy outlines the terms and conditions under which you can request a refund or return.
1. Returns and Refunds
We are committed to providing you with fresh, high-quality groceries. However, if there is an issue with your order, we offer a straightforward process to address your concerns.
Eligible Returns:
Damaged, defective, or expired products.
Incorrect items received (i.e., items not ordered or missing from your order).
Fresh produce, perishable items, and personal care products cannot be returned for hygiene reasons unless they are damaged or defective upon arrival.
Ineligible Returns:
Items that have been consumed, used, or altered after delivery.
Items that were purchased on sale or marked as final sale.
Custom or special orders.
2. How to Request a Return or Refund
If you wish to return an item or request a refund, please follow these steps:
Contact Us Immediately: Reach out to our customer service team within [48 hours/2 days] of receiving your order if you notice any issues. You can contact us by:
Email: [support@abhaymodanwal098gmail-com]
Phone: [6389005062]
Whatsapp [ Support live]
Provide Order Details: Include your order number, the items you wish to return, and a brief description of the issue (damaged, incorrect, etc.). If possible, please provide photos of the product(s) to expedite the process.
Return Authorization: After reviewing your request, we will send you a return authorization and instructions on how to proceed with returning the product. Please note that you will be responsible for returning the product, unless it’s a result of our error (e.g., damaged or incorrect items).
3. Return Shipping Costs
Damaged/Incorrect Items: If your product is damaged, defective, or incorrect, we will cover the cost of return shipping and send you a replacement or issue a full refund.
Other Returns: For any other returns, you may be responsible for the return shipping costs, unless otherwise stated. We recommend using a traceable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive the returned item.
4. Refund Process
Once we receive the returned product and verify its condition, we will process your refund. Refunds will be issued to the original payment method used during checkout. Please allow up to [7-10 business days] for the refund to appear on your statement, depending on your payment provider.
5. Replacement Products
If you prefer a replacement instead of a refund for any damaged or incorrect items, we will arrange for a replacement at no additional cost. We aim to dispatch replacement items as quickly as possible, depending on availability.
6. Cancellations
You may cancel an order within [1 hour] of placing it, as long as the order has not yet been processed or shipped. To cancel, please contact us immediately with your order number. Once the order is shipped, it is subject to the return policy.
7. Non-Returnable Items
Certain items are not eligible for returns or refunds, including:
Gift cards or certificates.
Opened or used grocery items.
Perishable goods that were delivered in acceptable condition.
Special order or customized products.
8. Exceptions and Special Circumstances
We understand that unexpected circumstances may arise, and we are willing to work with you to find a solution that works for both of us. If you believe there are special circumstances that warrant an exception to this policy, please reach out to us, and we will do our best to assist you.
9. Customer Satisfaction Guarantee
Your satisfaction is our priority. If you experience any issue with your order, please don’t hesitate to contact us so we can resolve it. We value your business and want to ensure you have a positive shopping experience with us.
