Welcome to [Citygoods]! These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.
1. General Information
[Citygoods] (“we”, “us”, or “our”) provides an online grocery shopping platform where you can browse and purchase groceries and other related products. We reserve the right to change or modify these Terms at any time. Any changes will be posted on this page, and the new terms will take effect as soon as they are posted. Please review this page regularly to stay informed about any updates.
2. Eligibility
To use our website and services, you must:
Be at least 18 years of age or the legal age required to form a binding contract in your jurisdiction.
Have a valid credit or debit card, or another acceptable form of payment.
Provide accurate, current, and complete information when creating an account or placing an order.
By using our website, you represent and warrant that you meet these requirements.
3. Account Registration
To place an order, you will need to create an account with us. You agree to provide accurate, complete, and up-to-date information when registering and to update your account as necessary. You are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to notify us immediately of any unauthorized use of your account.
4. Product Availability and Pricing
Product Availability: All products offered on our website are subject to availability. We make every effort to keep our website updated, but we cannot guarantee that all products will always be in stock. If a product is unavailable, we will notify you and provide options for a substitute or a refund.
Pricing: All prices on our website are listed in [your currency] and are subject to change without notice. Prices do not include applicable taxes, shipping fees, or other charges unless explicitly stated. We strive to provide accurate pricing, but if a pricing error occurs, we reserve the right to cancel or adjust the order.
5. Order Process
Placing an Order: To place an order, you must add the desired items to your shopping cart and proceed to checkout. You will be prompted to provide payment details and billing information. Once your payment is successfully processed, you will receive an order confirmation via email.
Order Acceptance: All orders are subject to acceptance by us. We reserve the right to refuse or cancel an order at any time for reasons such as product unavailability, billing issues, or suspicion of fraudulent activity.
Order Changes: Once your order has been confirmed, we are unable to make changes. If you need to modify your order, please contact our customer service team as soon as possible.
6. Payment Terms
Payment Methods: We accept various payment methods, including credit and debit cards, PayPal, and other secure payment options. Payment will be processed at the time of order, and your payment information will be securely stored.
Billing Information: You agree to provide accurate billing information and authorize us to charge your payment method for the total amount of your order, including any applicable taxes and fees.
7. Shipping and Delivery
Shipping Options: We offer various shipping methods for your convenience. The available options and costs will be displayed at checkout. Delivery times may vary based on your location and the chosen shipping method.
Shipping Address: It is your responsibility to provide a correct and complete shipping address. We are not liable for any delays or issues caused by incorrect information.
Delivery Issues: If your order is delayed, lost, or damaged during shipping, please contact us as soon as possible so we can assist you in resolving the issue.
8. Returns, Refunds, and Cancellations
Our Returns and Refunds Policy outlines the conditions under which products can be returned and refunds issued. Please review our policy for detailed information on how to return items or request a refund.
9. Prohibited Uses
You agree not to:
Use our website for any unlawful purpose or in violation of any applicable laws or regulations.
Attempt to gain unauthorized access to our systems or networks.
Use our website to transmit harmful or malicious content, including viruses, malware, or other disruptive programs.
Engage in any activity that could damage, disable, or impair the functionality of our website.
10. Intellectual Property
All content on our website, including logos, product images, graphics, text, and other materials, is the property of [Citygoods] or its licensors and is protected by intellectual property laws. You may not use, copy, or distribute any of this content without our permission.
11. Limitation of Liability
To the fullest extent permitted by law, [To the fullest extent permitted by law, indirect, incidental, special, or consequential damages arising from your use of our website or services. Our total liability to you for any claim arising from these Terms shall not exceed the total amount you paid for the order in question.
] is not liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services. Our total liability to you for any claim arising from these Terms shall not exceed the total amount you paid for the order in question.
12. Indemnification
You agree to indemnify and hold [Citygoods], its affiliates, employees, and agents harmless from any claims, damages, or losses arising from your breach of these Terms or your use of our website.
13. Privacy and Data Security
Your use of our website is governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review our Privacy Policy for more details on how we handle your data.
14. Governing Law and Dispute Resolution
These Terms and any disputes arising from them will be governed by and construed in accordance with the laws of [India]. Any dispute or claim arising out of or in connection with these Terms shall be resolved through [mediation, arbitration, or court] in [India].
15. Miscellaneous
Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Entire Agreement: These Terms constitute the entire agreement between you and [Citygoods] regarding the use of our website and services.
